FENSA and What you need to know.

Benefits of using a FENSA registered company

FENSA is the industry standard for replacement window and door installers self-certifying compliance with the building regulations.

Here is why you should look for the FENSA logo when having replacement windows and doors fitted in your property:

Save time and costs:

  • You do not have to register your window or door installation with the local authority yourself. Not only is the FENSA approach much faster and easier – it will also save you up to £250!

  • Compliance with the Building Regulations without the added cost and time of arranging assessment by Building Control

  • If you own properties across different local authorities – for consistency of quality and price, you are able to use the same FENSA installer for all installations, as they can work in all Local Authority jurisdictions

Confidence in FENSA installers:

  • FENSA is the brand trusted by all local authorities, industry and government.

  • An independent report commissioned by the Government found FENSA to be the most successful of all competent person schemes to date in the UK, across all industries. Click here

  • Vetting: All FENSA registered companies are continually re-assessed by an independent inspection body to ensure consistency of Building Regulations adherence and service.

  • Nearly 9000 companies nationwide have joined FENSA which include glazing companies, builders, national and smaller home improvements companies, local authorities, housing associations, property developers. If all these companies trust and use FENSA, consumers can too. If all these companies trust FENSA, homeowners can too.

  • FENSA does not demand any specific brand of insurance from its installers – homeowners and installers have freedom of choice over insurance providers whose policies are underwritten by ‘different’ insurance companies (FENSA is not insurance-led)

  • FENSA proactively protects consumers from the cowboys – not only by withholding the scheme from those unable to pass FENSA’s independent assessments; but also by reporting to Local Authorities and Trading Standards companies who erroneously claim FENSA registration, to enable prosecution.

  • Customers are able to provide a rating score for installers on the feedback form.

All work carried out by a FENSA installer must:

  • Give ‘Deposit Protection’ (where deposit is taken)

  • Give a 5 – 10 year guarantee

  • Offer ‘insurance backed guarantee’ for added peace of mind to cover the installer’s own guarantee

Deposit Protection and IBG (Insurance Backed Guarantee) can be provided by a range of insurance providers. FENSA provides an ‘approved’ list of already vetted insurers that FENSA registered businesses can use but this list is not exclusive.

Other Deposit Protection and IBG (Insurance Backed Guarantee) providers who are not on FENSA’s approved list but who are FSA (Financial Services Authority) accredited and regulated are accepted but FENSA will vet these other insurance providers.

FENSA Building Regulations & WER Certificate:

  • This will be sent by FENSA directly to you to demonstrate compliance, vital in the event you need to sell your house

  • If you have lost your FENSA certificate – it is quick and simple to re-order online from this website, or simply call the team

  • The FENSA team can offer support to your solicitor when tracing missing certificates during the sale of your property

  • Replacement certificates for historical installations carried out since this requirement has existed within Building Regulations can also be reordered.

How are FENSA Registered Businesses vetted and inspected?

FENSA Registered Businesses are vetted at the start of their registration which includes checking the following:

  • Consumer references

  • Trade references

  • Financial checks

  • Employer’s Liability for at least £10M

  • Public Liability for at least £2M

  • Consumer Contract Documents with Terms & Conditions, to include a 7 day cooling off period. (MANDATORY)

  • Any guarantees and warranties must be clearly written

To ensure Building Regulations and thermal performance standards are consistently maintained, the installation work of every FENSA Registered Business is continually inspected on an ad-hoc basis by the UKAS accredited independent inspections body, the British Board of Agreement (BBA).